Refund policy

REFUND POLICY

Thirty nights to change your mind.

Wear it before something. If it wasn't what you hoped for, reply to any
email from us within 30 days of delivery and we'll refund you in full.

You do not need to return the strap. There is no restocking fee, no
return shipping cost, and we won't ask you for photos or a reason. Keep
it or pass it on.

HOW TO REQUEST A REFUND
Reply to your order confirmation, or email supportcentral.co@gmail.com
with the name or email address you ordered under. We'll confirm within
one business day.

WHEN YOU'LL SEE THE MONEY
Refunds go back to the original payment method. We process them within
2 business days of your request. Your bank or card issuer typically
takes a further 3-10 business days to post it, and that part is out of
our hands.

WHY WE DO IT THIS WAY
Cueva has a temporary effect. We say so on the product page before you
buy, and we'd rather refund someone who hoped for more than have them
feel misled. Asking you to ship a $29.99 strap back to us would cost
everyone more than it's worth.

WHAT ISN'T COVERED
Orders more than 30 days past delivery. Orders placed fraudulently or
with a stolen payment method.

DAMAGED OR WRONG ITEM
Email supportcentral.co@gmail.com with a photo and we'll send a
replacement or refund straight away. This sits outside the 30-day
window and there's no time limit on it.

CANCELLING AN ORDER
Email us before it ships and we'll cancel it. Once it's dispatched, the
refund policy above applies.

Questions: supportcentral.co@gmail.com
Cueva, [MAILING ADDRESS]